Client Relations Manager

Qualifications & Competencies

Considering that this is an executive job, you're expected to have at least a bachelor's degree in accounting, actuarial studies, finance or a closely related subject. These programmes in these degrees would assist you in enhancing your analytical abilities as well as proficiency in financial analysis tools and software.

Responsibilities

- Build relationships with key employees among customers.

- Create plans to address clients’ business needs.

- Advise clients on creating profitable processes.

- Schedule regular meetings with customers to ensure they are satisfied.

- Act as point of contact for complaints and escalate issues as appropriate.

- Help sales team up-sell or cross-sell services and products.

- Ensure both the company and clients adhere to contract terms.

- Study competition to find new ways to retain customers.

- Set sales and revenue targets and work diligently to meet them.

- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Requirements

- Proven experience as a client Relations Manager or Relationship Manager.

- Proven track record of meeting and exceeding targets.

- Background in customer service; industry knowledge is a plus.

- Experience tracking relevant KPIs (e.g. customer satisfaction).

- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).

- A customer-oriented attitude.

- Excellent communication and negotiation skills.

- Problem-solving aptitude.

- Ability to work well with a team.

- BSC/BA in Business Administration, Marketing or a related field.