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Job Summary

Welcome guests in the best possible manner, manage and optimize sitting, take care of guests’ restaurants booking and ensure upselling

Responsibilities

Handle customer efficiently through appropriate interaction and action and/or referral to management.
Converse with guests to obtain feedback and suggestion for improvement.
Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables.
Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements
Check and confirm all reservations and records them in the appropriate logbook.
Ensure proper billing and cashiering is done as and when required.
Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques.

Qualification & Experience

Basic theoritical knowledge (secondary level) and/or prior professional experience in the related field
Fluent in English and French, a third language would be an advantage