Waiter/Waitress

Qualifications & Competencies

Team oriented
Prompt
Polite
Courteous
Team player
Friendly
Helpful
Patient
Diplomatic when dealing with complaints
Good communication skills
Good written skills
Dedicated and meticulous
Time management skills
Multi-tasking skills
Good organisational skills
Good up selling techniques
Food handler certificate

Roles and Responsibilities

Provide excellent guest service by identifying all our guests’ needs and preferences acting on these needs promptly, effectively and with confidence
Polyvalent across all F&B outlets
Manage cultural needs and expectations of guests
Maintain high standards of personal hygiene at all times
Product knowledge on the different menus and the basic ingredients and method of preparation
Anticipate and meet guest needs
Respond promptly to guest’s request
Cleans and polishes glassware, chinaware and other F&B equipments
Perform cleaning duties
Refill/ replenish supply of linen and other operating equipment
Set up tables as per hotel procedure
Adhere to telephone standards at all times
Adhere to Safety and Health policy and Emergency policy of the hotel
Report any incidents and accidents related to operations
Report suspicious characters or suspect packages
Take care in work to avoid accidents

Experience

Atleast 2 years experience in the similar position